Resident Guide To Responsibilities & Emergency Contacts

👥 Resident Responsibilities

Residents are responsible for all utilities, fixtures, and maintenance inside their flats. The Caretakers cannot assist with electrical, gas, or water issues within individual flats due to insurance restrictions.

For issues with neighbours (noise, smells, pets, etc.), speak directly with the neighbour first. If unresolved, contact:

• Ellmans (Managing Agents), Mags Longbotham, Sussex Heights Manager
• 📞 Direct line: 01273 221404 |Mobile: 07863 352261, 📧 mags@ellmans.co.uk

Note: Caretakers do not have any responsibilities for resolving neighbour disputes.

🧑‍🔧 Caretaker Responsibilities

🚨 Building Emergencies & Safety

• Water leaks (communal pipes/risers)
• Power failures in shared areas
• Fire alarm faults or activation
• Suspicious smells (gas, burning) in communal spaces

🔒 Building Security

• Faulty entrance/fire doors
• Unsecured access points
• Blocked escape routes

🧹 Communal Maintenance

• Broken lighting (corridors, stairs)
• Overflowing bins or dumped rubbish
• Managing the contracted cleaners for communal areas
• Damaged railings/doors/signage

👷🏻 Contractor Management

• Ensuring all contractors working in the building have appropriate insurance and comply with Building Safety Regulations
• Daily check in of contractors daily, and ensuring they only work within permitted hours

It is not Caretaker responsibility to help with things like moving furniture inside flats, or to respond to problems with postage or parcel deliveries.

Pagoda Security Responsibilities

• Intruders
• Any suspicious behaviour inside, or near the entrance to, the building
• Any aggressive behaviour in communal areas

Call Pagoda on 📞 01273 916888, their response time 24/7 in central Brighton is 4 minutes.

📋 Contact Quick Reference

🎉 Let's keep Sussex Heights a safe and well-maintained—together!
For urgent Caretaker needs, use the designated contact channels.