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Privacy Policy

Purpose of This Policy

This privacy policy discloses the privacy practices for Sussex Heights (Brighton) Limited and its official website

This privacy notice provides information on how we collect collect and process your personal data. The law on data protection provides that a company may collect and process personal data. It sets out the legal basis by which we may collect and process your data.

It will notify you of the following:

  • What information we collect;
  • With whom it is shared;
  • How it can be corrected;
  • How it is secured;
  • How policy changes will be communicated; and
  • How to address concerns over misuse of personal data.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfil your request. Unless you ask us not to, we may contact you via email in the future to tell you about our services or changes to this privacy policy.

Your Duty To Inform Us Of Changes

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via Contacts page:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data


In order to use this website, a may be asked to complete the registration form. During registration, a user is required to give certain information (such as name and email address). This information is used to contact you about the services on our website.

The Data We Collect About You

We may collect, use, store and transfer different kinds of personal data. The data may include:

  • Your name and title.
  • Contact details such as your address, email address and telephone numbers.
  • Usage data which may include information on how you use fob keys and our website.
  • Technical data which may include internet protocol (IP) address.

If You Fail To Provide Personal Data

Where we need to collect personal data and you fail to provide that data when requested, we may not be able to provide services. In this case, we may have to cancel the service.

How We Collect Your Personal Data

We use different methods to collect data from and about you including:

  • When you visit our website and enter information online.
  • When you request that we provide a service to you.
  • When you contact us by any means e.g. with queries, to report disrepair, or complaints.
  • When you provide feedback to us on our services.
  • When you fill in any forms.
  • When you’ve given a third party permission to share with us the information they hold about you.
  • When an agent passes this information to us.
  • We collect data from publicly-available sources or where the information is made public as a matter of law.
  • As you interact with our website, we may automatically collect technical data about your equipment and actions. We collect this personal data by using cookies, server logs and other similar technologies.

How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to provide services.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

Examples of how and when we may use your personal data are as follows:

  • To communicate with you about the services we are providing.
  • To send you communications required by law or which are necessary to inform you about our changes to the services we provide you.
  • To comply with our contractual or legal obligations to share data with law enforcement agencies.
  • To book/arrange appointment requests (for example with a surveyor or contractor attending the property).


We will not share your information with any third party outside of our organisation, other than as necessary to fulfil your request. We partner with another party to provide specific services. When the user signs up for these services, we will share names or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon in your web browser next to the web page address, or by looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.


We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site.


This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Notification of Changes

Whenever material changes are made to the privacy policy you will be notified via email.

Other Provisions as Required by Law

Numerous other provisions and/or practices may be required as a result of laws, international treaties, or industry practices. It is up to you to determine what additional practices must be followed and/or what additional disclosures are required. If you feel that we are not abiding by this privacy policy, you should contact us immediately via Contacts page.

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