Sussex Heights is a luxury apartment block in the centre of Brighton. Designed by Richard Seifert, it was constructed between 1966 and 1968.
Caretaker and Concierge
There is a resident Caretaker and a Concierge. They can be contacted by phone on 01273 205179 or at the reception in the lobby. The reception desk is open Monday to Friday from 8am until 6pm and Saturday mornings from 8am until 12pm. The Caretaker holds details of mail and parcel delivery, cleaning, ironing and many more services.
Our Managing Agent is Ellmans Property Management (43 Church Road, Hove, BN3 2BE). They can be contacted by phone on 01273 732066 or 01273 737241 during office hours Monday to Friday or via website www.sussexheights.co.uk. A representative from Ellmans visits Sussex Heights weekly to meet the residents and liaise with our resident Caretaker.
The Managing Agent is employed for the day to day running of the building. They have the responsibility to ensure that the common parts of the building are clean and well maintained. Internal repairs of flats are the responsibility of the particular leaseholder or their tenants.
The Managing Company (SHBL)
Sussex Heights Brighton Limited (SHBL) is the Lessee-owned management Company that was formed in 1992 to buy the Headlease from the Freeholder. Lessees are entitled to one share per flat. Shares must be relinquished in favour of the new owner when a flat is sold.
The Company’s Memorandum and Articles of Association can be found on the website www.sussexheights.co.uk in the Leaseholders Only section along with many other documents. The entry code can be sent to you on request.
The Board of Directors is elected each year by shareholders at the Annual General Meeting which is normally convened in November of each year.
The Chairman and Directors are resident lessees working voluntarily for Sussex Heights and meet regularly to review the management of the building. The Board can be contacted via website www.sussexheights.co.uk or you can leave a message at the reception.
A security guard is on duty at the reception on Friday and Saturday evenings from 6pm until 6am. During his shifts he regularly patrols the building and reports any problems to the Police.
Sussex Heights, St. Margaret’s Place,
Contacts & useful numbers
Reception Desk: 01273 205179
Managing Agent - Ellmans Property Management
01273 732066, 01273 737241 | firstname.lastname@example.org
Fire and Rescue Service: 999
Non-urgent medical help: 111
Gas Emergency Service: 0800 111999
Environmental Protection Team: 01273 292929
Noise Patrol: 01273 293541
Mail and Parcel Delivery
Postal and mail delivery service direct to flat every morning from Monday to Saturday. Reception can hold parcels and letters for you, if you are not at home. You can collect your deliveries during normal opening hours.
Door Entry System
Each flat has a door entry phone. To speak to someone buzzing your flat, pick up the handset and press the button on the side of the handset. If you want to let the caller into the building, press and hold the Door Open Button (the left hand button on the phone mount), this will unlock the main entrance door. Hang up when you hear the door click open.
Entrance Key Fobs
The entrance key fob opens the front door and the doors on basement levels B1 and B2. Just swipe your key fob over the proximity reader and the lock will be immediately released, you will hear a beep and a green indicator will be on.
The key fob can be deactivated remotely if it’s lost. Replacement entrance key fobs can be purchased from the reception.
Please never wedge the entrance doors open. Do not let anyone into the building behind you, always ask to see their key.
There are two passenger lifts and one goods lift. Only up to six people at a time should travel in the passenger lifts. The goods lift must be used for bicycles, rubbish, furniture, heavy goods, contractors and visiting pets. Please use the side door which is open during normal reception opening hours for rubbish and bicycles.
If the lift is overloaded a buzzer will sound. In the event one of the lifts failing while you are in it please use the intercom button which will connect automatically to the lift maintenance company.
Moving in or out
Moving in and out of the building is permitted during the reception opening times only. Large pieces of furniture can be moved in the goods lift only. The side entrance door should be used to access the goods lift. Please let the Caretaker or Concierge know in advance if you are moving in or out so as to ensure the goods lift is available.
Removals and Works
Removals and works must be arranged in advance with the Caretaker and can be carried out within the reception opening hours only. The side entrance door should be used to transport all large items into the goods lift. If you are planning to carry out noisy works, you should notify your neighbours in advance.
There are no car parking spaces provided for the block. Annual Parking Permits for Zone Z may be obtained from the Parking Information Office in Hove Town Hall. Resident visitor day tickets, which can be used by contractors, can be purchased at the reception desk.
Cars can be parked in the Hilton Metropole underground car park immediately beneath the building with direct access to and from the lifts at basement levels B1 and B2. A season ticket is available at a special price from Hilton Metropole reception.
Bicycle storage space is in B1 and B2, but is currently limited and there is a waiting list. Please contact the reception for more information. There are racks provided by the Hilton Metropole in the underground car park level B2 and outside our main entrance. Bicycles can also be stored in your flat via the goods lift, please do not use the passenger lifts.
Refuse Collection & Recycling
The household rubbish are collected by the Caretaker early each morning except Sunday. Please wrap up your household rubbish in plastic bags and place them in the cupboard outside your flat. Please do not put any type of sharp objects, broken glass, mirrors or knives in any rubbish bags.
There is a recycling point in the ground floor loading bay. Please put all glass into the designated glass bin. Food tins, drinks cans, mixed paper, newspapers, cardboard and plastic bottles can all be put together into one of the bins for general, non-glass, recycling. Do not dispose of shredded paper in the paper recycling bins.
Large cardboard must be either broken up into small pieces and placed in bin bags with normal household rubbish, or taken to the local recycle centre. You can also place household items directly in the open bins provided in the loading bay. Do not leave rubbish in the hallways, communal areas or goods lift.
Communal TV System and CCTV
All flats are connected to our communal TV System which provides FreeView and FreeSat channels. You can also subscribe for additional cost to ‘pay-to-view’ providers such as Sky.
When people live in close proximity it is necessary to set out rules to allow all residents to live together without undue disturbance. It is not permitted to play musical instruments or loud music under our lease which disturbs or causes a nuisance to other residents. No music or noise is permitted between 11pm and 7am. This includes household appliances such as a vacuum cleaner or a washing machine. No loud parties are permitted at any time. Children are not allowed to play in the corridors or the common parts of the building. If you intend to have a party, please notify the Caretaker well in advance. The party must end by 11pm except in special circumstances if agreed by the Caretaker.
If you experience problems with noise or antisocial behaviour, please contact the Caretaker in the first instance, who will raise this issue with the Managing Agent. Please do not disturb the Caretaker out of working hours unless it is absolutely essential. In case of noise nuisance, follow the advice of the Noise Patrol.
Noise patrol can be contacted for noise complaints over the weekend 10pm Friday night - 3am Saturday morning and from 10pm Saturday night - 3am Sunday morning. Telephone 01273 293541. By registering a call with the service, two officers would aim to visit your property first to witness the level of disturbance to gauge an appropriate response accordingly.
From time to time DIY improvement works are carried out at home by everyone and noisy equipment or activities are unavoidable. Take time to notify your neighbours of your intentions and consider suitable times to carry out noisy work. Take into account sleeping children and elderly neighbours. DIY works times are confined within reception opening times.
The building is constructed using concrete walls with no insulating cavity wall. As a result it is not uncommon for flats to suffer from condensation around the window areas where the walls are subject to direct contact with the elements. This is sometimes referred to as ‘cold bridging’. The symptoms of condensation include water forming on cold surfaces such as windows and walls which can form black mould.
You can avoid condensation by leaving windows open slightly or having trickle vents in your double glazing to allow ventilation. Heating and insulating the walls will also help avoid condensation forming.
The list below is not exhaustive and refers to the key points in the lease. Please refer to your copy of the lease for a full list of the regulations.
You can find more info on our official website www.sussexheights.co.uk.
It is recommended that the reception holds a spare set of keys for your flat in the event of an emergency such as a leak, especially if the flat is unoccupied for any length of time. All keys are securely stored. If you are going away for a few days please turn off your water supply and notify the reception.
Extreme caution must be adhered to, in order to prevent any escape of water, i.e. from the dishwasher, washing machine, sinks, shower or bath. All of these must be turned off when you are out of the apartment and should not be left to run.
In the event of a leak or burst pipe, the stopcock should be turned off immediately. The individual stopcocks for each apartment are located in the boiler cupboard inside your flat. Do not store rubbish or other items in your boiler cupboard as this could create a fire. It is vital that the boiler cupboards are left empty so in the event of a leak this can be visible immediately.
In the event of any leak you must notify the Caretaker immediately. You must switch your water off until a plumber has attended to fix the problem. You should turn on and off stopcocks in your flat every month to keep them in working condition.
If a leak occurs in the flat above you, please contact the occupant in the first instance, then notify the Caretaker.
If your windows allow water ingress, please contact one of the local windows repair companies. If the leak occurs on the wall or ceiling close to the window, please contact the Managing Agent.
If you smell gas inside or outside your flat.
It is absolutely essential gas appliances are serviced at least once a year. Gas Safety Certificate must be obtained annually for all gas appliances within the flat.
Smoking is strictly prohibited in the hallways and common parts of the building. Don’t keep any flammable materials in rubbish cupboards or common areas.
Fire escapes are at the North and South sides of the building. Common passages are protected by fire doors which must always be kept shut. No items of any kind to be left in corridors, stairways or communal areas.
Leaving fire doors open is strictly prohibited. Fire doors are important because they fill the breach in a wall designed to contain a fire whilst allowing people to move easily through it. If the door is removed, wedged open or fails to close securely, a fire can spread through the opening and put lives at risk.
Fire Evacuation Procedure
In the event of fire within your flat you must vacate your flat immediately, shut the door and exit the building by the nearest exit and then call the fire service on 999. Do not waste time collecting personal possessions or valuables and do not return to the property.
In the event of fire in the hallways, do not attempt to use the lift. You must remain within the flat, shut the flat door and all doors within the flat. Open one window and be as near as possible to it in order to ensure you can get fresh air to breath in and wait to follow any instructions given by the fire service. Do not try to leave your flat until advised by the fire service that it is safe to do.
In broad terms the building insurance policy covers the building, fixed units such as baths, kitchens and fitted cupboards. It does not cover carpets, curtains or your own contents. All residents are responsible for the insurance of their possessions in their flat.
In case of internal damage in your flat (e.g. water damage to ceiling) please contact the Managing Agent. There is a policy excess - the first part of any claim for you to pay. You will be required to pay this yourself as part of the claim.
The policy excess is £100 for property damage claims rising to £500 for escape of water and burst pipes claims. Properties which are sublet to students have a £500 excess for all claims. Malicious damage and theft claims are excluded from sublets to students.
Subletting and Tenancies
The letting of individual rooms or short-term holiday letting (less than 6 months) is not permitted under the Lease. Properties should only be let via a responsible, professional letting agency and landlords must enter into a short term tenancy agreement in the format supplied by SHBL with a copy deposited with the Company’s solicitor.
If you are a landlord, you should supply your tenant with a copy of the handbook and the Lease that contains the regulations. All Tenancy Agreements must be recorded with the Caretaker. Such information is needed for fire and security purposes.
Replacing your windows or enclosing your balcony
Many people in the building have replaced the original windows to improve the thermal insulation of their flats. If you are thinking of replacing your windows or enclosing your balcony you must contact the Managing Agent for permission. Any major alterations to your property, including removing walls or adding bathroom facilities, must be approved by the Managing Agent before you commence the works.
As stated above, no alterations to the original features of the building should be made without the permission of the Managing Agent. If you are not sure what constitutes a ‘Major Alteration’ please contact the Managing Agent for advice.
Under our lease all floors except the kitchen, bathroom and toilet must be covered with carpet and good quality noise-absorbing underlay. This is to prevent noise disturbance to your neighbours. Although the flats were originally fitted with parquet flooring in the main rooms the original flooring is not soundproof. Footsteps, music, conversations and your television will clearly be heard if the original floor is exposed.
New wooden floors can be used but only if approved soundproofing is laid. If you are thinking of changing the flooring, please contact the Managing Agent for further information before you order materials or start the work.
The service charges are collected by the Managing Agent and are demanded in two stages, in September and March of each year.
The original leases were bought around 1966 when the apartments were first let. Since then many lessees have extended their lease for a further 90 years to make their flats more saleable and mortgageable. For people who have been the registered owners of their flats for at least two years, it is still possible to extend the remaining leases and our Managing Agent are happy to help with this process.
You can access recent news, documents, contacts and other useful info via the Company’s official website www.sussexheights.co.uk. There is a Leaseholders Area on the website with recent newsletters, reports and other company documents. The entry code for the Leaseholders Area can be sent to you on request.